- IS AFJ COSMETICS VEGAN ?
Yes ! All our products are 100% vegan & cruelty free.
- CAN I CANCEL MY ORDERS ?
All sales made are final . Please be 100% sure you are ready to order.
- WHAT SHIPPING METHOD DO YOU USE ?
All orders are shipped via Royal Mail.
- ARE YOU STILL OPERATING DURING COVID-19 ?
We are operating as normal but taking extra precaution to sanitise when packaging orders .
- WHEN WILL MY ORDER ARRIVE ?
Please allow 2-5 days for us to process your order. We ship all orders 2nd Class and should reach your residence in 2-3 days. However, this couid be affected my holidays.
- DO YOU SHIP INTERNATIONALLY ?
We now offer International shipping. Please check our Shipping Policy for more information.
- WHAT PAYMENTS ARE ACCEPTED ?
We accept payments through Stripe & PayPal.
- I ENTERED THE WRONG INFORMATION, WHAT SHOULD I DO ?
If you happen to put the incorrect information during the checkout process, contact us ASAP either via Instagram DM or email within 24 hours.
- HOW WILL I KNOW WHEN MY ORDER HAS BEEN DISPATCHED ?
Once your order has been dropped at the post office , you will receive a confirmation email. Once your order has been shipped , AFJ Cosmetics is not responsible for any stolen , lost or damage goods. Please contact Royal Mail immediately regarding the issue !
- HOW DO I GET A RETURN/REFUND ?
We do not offer any returns for sanitary reasons. However, if you have received an incorrect item(s), contact us ASAP so we can put a plan of action in place.
For any additional queries that have not been answered , email us at [email protected] or refer to the contact us page on our website.